1. Websites and Operators of the Websites
1.1. The Pramra Global Resources GmbH company operates a Website (“Website”) available in various countries to commercialize IT&C products to end-consumers and retail legal persona (“Customers”) as follows:
www.pramraglobal.com is owned by Pramra Global Resources GmbH, a trading company, duly registered according to the Austrian legislation, having its headquarters and registered office in Marxergasse Street no. 24/2, 6th floor, room 2:2, 1030 Vienna, Austria, VAT number AT U74560138, Company Registration Number FN 515381 p;
In this document, the term “Website(s)” shall also mean and refer to any part of the listed Website(s) and/or of its or their content.
1.2. Your legal relationship is at all times with the Pramra Global Resources entity which operates the Website you are visiting and/or through which you conclude an online transaction, unless specifically stated otherwise elsewhere.
1.3. Pramra Global Resources reserves the right to assign in the future the operation of the Website to another subsidiary, if the case. Such change of operator of the Website will be reflected in our terms and conditions.
1.4. Pramra Global Resources, Marxergasse Street no. 24/2, 6th floor, room 2:2, 1030 Vienna, Austria, and any of its affiliates are individually and collectively referred to as “Pramra Global”. In case of doubt, the term “Pramra Global” or “we” refers to the operator of the Website you are visiting.
1.5. The products commercialized through our Website may be products manufactured and/or branded by or on behalf of a third-party manufacturer or, if the case, products manufactured and/or branded for and on behalf of Pramra Global.
2. Subject and Acceptance of Terms of Sale
2.1. These terms of sale including any policies or other terms and conditions referred to in here and available on the Website, as amended from time to time (“Terms of Sale”) govern our supply of the products listed on the product related pages of our Website. Please read these Terms of Sale carefully. Prior to finalising your order, you will be specifically asked to accept the Terms of Sale in the version published on our Website at the time of your respective order. By accepting them, you agree to be bound by the Terms of Sale in force at the time of your order. If you do not accept this document, we kindly ask you not to order from our Website.
2.2. These terms of sale are applicable to consumers (natural persons ordering from our Website) and not to our relationship with companies (legal persons). If you are a company interested in our products, please contact us separately via the contact details available on the Website and we will respond in due time in order to settle the commercial details of your order.
2.3. We reserve the right to make changes at any time to our Terms of Sale by posting the changed terms on our Website without other notice, unless our changes significantly affects your legal status in relation to us (delivery of an order, reimbursement of any amount, return status or other such cases). Significant changes will additionally be communicated in an adequate manner. Any change will apply only to new orders, unless agreed differently between us. Prior to finalising any new order, you will be specifically asked to accept the Terms of Sale in the version published on our Website at the time of your order. Please ensure that you review the Terms of Sale every time prior to finalising your order. By accepting the document, you agree to be bound by the Terms of Sale in the version published on our Website at the time of your respective order.
3. Serviced Countries and Delivery Restrictions
3.1. We supply products ordered through our Website(s) only to natural persons/end consumers with a shipment address in the countries indicated below (“Serviced Countries”).
For companies (legal persons), order details will be settled separately by e-mail or any other written mean of communication.
3.2. We may amend the list of Serviced Countries. In case at any point in time a Serviced Country is outside of the EU and you place through our Website an order with shipment address in such Serviced Country outside the EU, you may be subject to import duties and taxes which are levied once the product reaches the delivery address. Any such charges for customs clearance are at your cost; you may contact your local customs office to receive further information. Also please note that any such cross-border deliveries may be opened and inspected by customs authorities, according to the applicable local law or regulations in force or in the European Union.
3.3. We reserve the right to individually (i) restrict the quantities you may order or for which we accept an order, including to reasonable quantities for use by an end consumer and/or (ii) restrict or exclude delivery or service to you and/or (iii) restrict or exclude some of the available payment methods to you and/or (iv) restrict and delete (to the extent permitted by law) your account, including but not limited based on the conduct or activity you had on our Website, if the access to or the existence of your account or such conduct could harm Pramra Global, other customers or commercial partners in any way or if we find irregularities and/or violations of any provisions of our Terms and Conditions. In such case you may revert to our Customer Service at the contact details indicated on our Website to receive information about our decision or action and in any case, we will notify you providing the justifications of our decision.
4. Your Status
By accepting these Terms of Sale and upon your registration on the Website you confirm to be a consumer, at least 18 years old and to be legally capable of entering into binding contracts on behalf of yourself and that all the data provided and necessary for the purchase are correct, complete and true at the time the order is placed.
5. Formation of a Contract
5.1. Information on product features and characteristics are available on the product-related pages of our Website and mobile App. From a legal perspective the Website content is a proposal for you to enter into a purchase contract with us. Accordingly, if you place an order through our Website, your order constitutes an offer to us to buy a product listed on our Website. Your order is subject to acceptance by us, as further described below.
5.2. An order can be placed only through our Website. To do so, you will go through a simple process at the end of which you confirm the order by clicking the button “place order”. The button will clearly indicate that placing the order entails an obligation for you to pay. Before confirming the order, you are always informed of the total price to be paid (including other applicable taxes and fees) and you always have the chance to check or review your order by going back to the order placement process and potentially correct the order.
5.3. After placing an order, you will receive an e-mail from us confirming receipt and registration of your order (“Order Receipt Confirmation”). This means that your order has been accepted. The contract between you and us will only be formed upon sending the order confirmation e-mail. The contract will relate only to those products for which we have accepted your order. We will also send you an e-mail and/or an SMS with the confirmation that the product is set to be shipped (“Delivery Confirmation”). In the event we cannot fulfil a contract due to unavailability of products in stock, we will inform you and agree with you an extend of the delivery term initially communicated. If you do not accept our proposal or if you refuse to respond, the procedure stated at art. 9.1 shall apply.
5.4. Please note that only products listed on our Website with a product description and a sales price are intended for sale. Advertising materials, including but not limited to banners displayed on our Website and/or on our social media channels, are purely intended to promote a respective brand and not create an obligation of Pramra Global to have available or make available for sale the specific products shown in such advertising material.
6. Cancellation by Pramra Global
We may terminate the purchase contract by giving notice and you are not entitled to claim damages in the following cases:
- data provided by you on the Website is incomplete or incorrect;
- your non-compliance with our terms and conditions (except in cases of minor non-compliance or if you provide the necessary reasonable justification that led to the respective non-compliance and it will be in all cases our decision);
- your activity on the Website causes or may cause prejudice of any kind to us, our customers, affiliates or suppliers;
- performing two failed consecutive delivery attempts for the same product.
7. Voluntary Product Returns / Return Guarantee
7.1. In addition to your statutory right of withdrawal (see separate section) or your rights in case a product is defective or otherwise non-conforming (see warranty section), we voluntarily grant you a right to return any product for any other reason as further set out in this section on product returns.
7.2. This right on product returns does not apply to (i) products made to your specifications or clearly personalised; (ii) products liable to deteriorate or expire rapidly; (iii) if applicable, products which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery (like personal hygiene related products, socks, underwear, various cosmetic products or other similar clothing and maintenance products for apparel); (iv) IT&C & electronic products that have been damaged by your fault.
7.3. You may send us back any product as soon as possible but in no event later than within 14 days from the date of delivery to you together with the information which was enclosed in the parcel delivered to you as stated subsequently in art. 7.4. You will have to bear the direct cost of returning the products.
7.4. To return an item, it must be:
- in original state and package; original package refers to the primary package of the product and not the secondary package of Pramra Global, unless we inform you differently elsewhere (e.g. a watch must be sent back in its original box; the same e.g. for sneakers which do not fit your size); and
- with all tags attached, showing no signs of wear, undamaged and complete, including accessories, the warranty slip, instruction manual, etc..
7.5. If the criteria above are not met, we will unfortunately not be able to accept the return and accordingly not be able to reimburse you. We reserve the right to claim from you the costs for re-sending the product back to you.
7.6. If we accept the product return, we will reimburse to you all payments received from you (except for the costs described in the following sentence) not later than 14 days from receiving the product returned to us. We will reimburse to you the costs which result from your choice of the least expensive delivery or payment method offered by us, but not the costs which result from your choice of a delivery or payment method other than the least expensive one offered by us. However, as a general rule, we process any reimbursement in the same IBAN account used for paying upon the purchase of the product, unless you expressly request that we pay in a different IBAN account. In case you return a product due to its nonconformity or it is a faulty product, we will reimburse to you the delivery cost of that specific product.
7.7. We will carry out such reimbursement via bank transfer.
7.8. If you wish to exchange a product (e.g. different size or different product), your exchange will be treated as return. You will be reimbursed according to this section and you should place a new order for the replacement product.
7.9. Your right to return products according to this section is separate from your statutory right to withdraw from your order or our contract (see separate section).
8. Statutory Right of Withdrawal
8.1. Withdrawal period
You have the statutory right to withdraw from your order or our contract within 14 days without giving any reason. To meet the withdrawal deadline, it is sufficient for you to send your communication to withdraw before the withdrawal period has expired. The withdrawal period will expire 14 days after:
- the delivery date, meaning the date on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the product; or
- in case of multiple products ordered in one order and delivered separately: (i) the last day on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the last product, or (ii) the date on which we notify you that we cannot deliver any further of the ordered products; or
- in case of an order relating to delivery of a product consisting of multiple lots or pieces: (i) the date on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the last lot or piece, or(ii) the date on which we notify you that we cannot deliver any further lots or pieces.
8.2. Exercise of withdrawal
You must inform Pramra Global of your decision to withdraw by an unequivocal statement. You may in particular use one of the following options:
- Option 1 (withdrawal form): you may use the form available on our Website, but it is not mandatory;
- Option 2 (letter or e-mail): Send a letter by post or e-mail to our Customer Service at the contact details displayed on our Website and mobile App with your unequivocal statement to withdraw. We recommend that you include (i) the order number (order ID) or the invoice number, (ii) the bank account number / bank account owner to which the money should be returned, and (iii) a clear statement that you are withdrawing from the purchase contract in question. We would appreciate it if you would indicate the reason of the withdrawal, but this is not mandatory.
You may not withdraw in the following cases: (i) products made to your specifications or clearly personalised; (ii) products liable to deteriorate or expire rapidly; (iii) products which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery; (iv) used or highly deteriorated products that you already used.
8.4. Effects of withdrawal
8.4.1. Reimbursement: We shall reimburse to you all payments received from you (except for the costs described in the following sentences and the costs for your product return) not later than 14 days from the day on which we have been informed about your withdrawal. We will reimburse to you the costs which result from your choice of the least expensive delivery or payment method offered by us, but not the costs which result from your choice of a delivery or payment method other than the least expensive one offered by us. We will carry out such reimbursement by using bank wire. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earlier.
8.4.2. Product return: You shall send back the products to our return address not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the product before the period of 14 days has expired. The product may be returned via post or courier only. You can find the return address (i) on the return address label which is enclosed in the parcel delivered to you, (ii) indicated in the Frequently Asked Questions (FAQ) section on our Website, or (iii) by contacting our Customer Service at the contact details indicated on our Website.
8.4.3. Costs for product return: You will have to bear the direct cost of returning the product.
8.4.4. Your liability: You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
8.5.1. Before you contact your bank or your card holder requesting a chargeback, we expect that you contact us. We can assure you that we will agree on the best way to proceed in any situation as we are dedicated to reasonably listen to our customers and act in your behalf.
8.5.2. You must contact us immediately with full details if you dispute any payment. If any amount due to us is unpaid, or unjustifiably charged back, we may end this agreement on written notice (including email).
8.5.3. However, in case you initiate a chargeback procedure for a product that has been delivered or a service which was rendered according to the virtual contract we enclosed with you as a client, we reserve the right to dispute the chargeback. This means that we will represent our selves within the chargeback procedure, offering our point of view in order to confirm that we fully comply with any obligation we undertake according to our terms and conditions and the applicable law.
9. Delivery and Costs of Delivery
9.1. We intend to deliver within the expected time period indicated for a specific item on our Website, but no later than 30 days from receipt of your order. The expected dates for delivery indicated for specific items on our Website are only approximate and indicative and do not limit the 30 days delivery period set out in this section. If we are not able to deliver within the 30 days delivery period, we will inform you by e-mail. You may opt for an extension of the delivery period by another 30 days or cancel the order by e-mail or letter. In case we receive no response from you within 3 business days from the date of our notification, you are deemed to have accepted the extension of the delivery period, which does not limit your right to cancel or withdraw from your order. If within the extended delivery period we are still not able to deliver, we will inform you by e-mail, and, to the extent permitted by law, agree with you the terms of the delivery, if any. At any time, we can also refund the amount paid by you for such product, if any, in accordance with the reimbursement provisions in the section on your statutory rights of withdrawal set out in these Terms of Sale.
9.2. We deliver the products for which we have accepted your order via a carrier company selected by us. We deliver to the delivery address you have given us. We are not responsible if that address is incorrect or incomplete nor we are responsible for the identity of the person who receives the product if you indicate another person to the carrier commissioned by Pramra Global.
9.3. There is no delivery charge to you other than the legal cost of delivery we confirmed when placing the order (in the order confirmation notice).
9.4. Unless otherwise stated, delivery dates or period given on our website are estimates only. We have no liability for any losses arising from delay in delivery (a) to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions.
9.5. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.
9.6. If the goods are undelivered arising from your failing to comply with this contract (e.g., providing an incorrect delivery address, not paying customs/import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you are responsible to pay us (a) the amount of any additional fee charged to us by the courier for returning the goods to us; and (b) any re-stocking or similar fee which our warehouse company charges us for handling the returned goods. We are entitled to require that such costs be paid before we arrange any re-delivery of the goods to you and/or to add such costs to the amount of any future order by you and/or to deduct such costs from any refund (to the extent legally allowed).
10. Risk and Title
10.1. The risk of loss or damage to the products shall pass to you when you or a third party indicated by you (other than the carrier commissioned by Pramra Global) acquire the physical possession of the products. In case of product returns, the risk of loss or damage to the products shall pass to us when we or a third party indicated by us acquire the physical possession of the products.
10.2. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including where applicable delivery charges, handling fees or similar charges, if any. In case of product returns, ownership of the products will pass to us upon fulfilment of our reimbursement obligations according to these Terms of Sale.
11. Price, Discounts and Payment
11.1.1. Product prices are the ones stated on our Website at the time of your order, except in cases of obvious error.
11.1.2. Product prices are stated in the currency indicated on the Website and include VAT. Products are invoiced exclusively in the currency indicated on the Website. We are not responsible for any currency conversion charges applied by the bank issuing your credit or debit card. Such currency conversion charges are to be borne by you.
11.2.3. Product prices and other costs are subject to change at any time, but changes will not affect previous orders. We cannot confirm the price of a products until you order. However, except as stipulated above, the changes shall not affect the orders for which we have sent an order confirmation notice. Moreover, we can launch various sales campaigns where we announce price reductions or price decrease for certain batches of products or certain brands.
11.1.3. Invoices are only issued on the name of the person (natural person) who placed the order. For companies (legal persons) invoicing details will be settled separately when we arrange the commercial details of your particular order, but in general, we will invoice the company that placed the order using the company details and information provided to us.
11.1.4. E-invoices. Invoices will be issued electronically. According to some legislations in the countries Pramra Global operates, you need to previously accept (consent to) the use of an electronic invoice in the form a “xml” or a ”pdf” document. You can either send us an e-mail expressing your option or silent agreement like proceeding with the payment of the invoice or register of such electronic invoice in your accounting (if the case) is also a form of acceptance of the e-invoice according to the law. In other words, if you oppose in writing the receival of the e-invoice we will issue a paper format invoice which you will find you your parcel.
11.1.5. Prices shown on the Website and crossed with a line indicate the retail price recommended by the manufacturer for sale of the products on the market at full price. Those recommended prices may vary from country to country based on manufacturer’s price policies, applicable VAT and currency exchange fluctuations. These prices are for guidance only and have no legal value.
11.1.6. The total price for the products including VAT and any other costs or fees applicable to your specific order (including delivery costs to an address in a Serviced Country) will appear on our Website prior to the last step by which you can finalise your order. Please note that in case a Serviced Country is outside the EU, you may be subject to import duties and taxes, which are levied once the product is received at the delivery address. We have no control over such charges for customs clearance and such charges are totally at your cost. We have no control of these, and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
11.1.7. Our Website contains a large number of products. We cannot exclude that, despite our best efforts, some products may be incorrectly priced. We normally verify prices as part of our shipment procedures so that, where the products’ correct price is less than stated on our Website or mobile App, we will charge the lower amount when shipping the product to you. If a products’ correct price is higher than the price stated, we will not charge the higher price to you on our own, but, at our discretion, either contact you for instructions before shipping the product, or reject your order and notify you accordingly.
11.1.8. If we have mispriced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.
11.2. Price discounts
11.2.1. We may grant price discounts for products purchased from our Website or mobile App according to discount rules set by us. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in different forms (e.g. promotions, loyalty discounts, granted individually, randomly or as a result of participating in a contest or customer survey). You are not entitled to a discount unless we determine otherwise and you and/or your order meet our respective discount rules.
11.2.2. Unless stated otherwise by us, discounts are subtracted from the overall price amount of your next order. In case of an order for multiple products (i) a percentage discount will be applied uniformly across each product of that order or (ii) of a fix amount discount will be applied proportionally across each product of that order; in case the amount cannot be applied uniformly, the remainder will be applied to the order one product at a time until there is no discount left.
11.2.3. When returning a product which entitles you to a reimbursement for whichever reason (voluntary right of product return, statutory right of withdrawal, warranty), the price used for the reimbursement shall be lowered by the discount applied to that product and only the amount actually paid will be reimbursed.
11.2.4. The discount cannot be provided in form of cash or reimbursement.
- Discount codes
11.3.1. We may offer discount codes from time to time. Unless otherwise stated, all discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
11.3.2. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
11.4.1. You can use one of the payment methods provided on our Website at the conditions indicated there, if any [insert link to description of local payment methods].
11.4.2. The time of payment depends on the payment method you choose and /or the third-party payment service provider involved (see next section). In the event we cannot deliver an ordered product after your payment, we will refund the amount paid by you for such product, if any, in accordance with the reimbursement provisions in the section on your statutory rights of withdrawal set out in these Terms of Sale.
11.4.3. When choosing a payment method involving a third party payment service provider you may be subject to terms and conditions and/or charges of such third party and you make the payment under the terms and conditions applicable between you and the third party payment service provider; we recommend that you check those terms and conditions.
11.4.4. We reserve the right to individually restrict the payment methods available to you. If such restriction is applied to you and you wish to receive more information about it, you may contact our Customer Service.
11.4.5. We exclude responsibility if a payment method involving a third-party payment service provider is not available or does otherwise not function.
11.4.6. We reserve the right to make changes to the payment methods available and/or the conditions thereof at any time by posting the available payment methods on this Website without any other notice.
11.4.7. Each party pays its own costs for using the means of remote communication to conclude the purchase contract.
12.1. For the products we sell through our Website we warrant conformity and quality of the products to the extent and for the period set out in these Terms of Sale and any supporting documents (e.g. warranty certificates) which we provide or make available to you. We warrant to you that any such product will, on delivery and for the applicable warranty period, conform in all material respects with its description, be of satisfactory quality and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
12.2. Our warranty is generally based on warranties we have obtained from the manufacturer or manufacturer’s authorized dealer regarding quality, certificates of authenticity and/or, if the case certificates of compliance.
12.3. You always have the consumer warranty rights provided by mandatory applicable law. Should the warranty we provide to you hereunder limit or exclude any rights which you may have according to mandatory applicable law, the provisions of such mandatory law shall prevail.
12.4. The warranty period is 24 months from delivery, unless (i) a different warranty period is set out in the supporting documents and such shorter warranty period is permitted by law for such specific products or (ii) such product has an average period of use of less than 24 months in which case the warranty period shall be reduced to a period equal to such average period of use.
12.5. The warranty is granted under the condition that you have acted in accordance with the instructions regarding the use and maintenance (i) which are evident due to the respective context or the nature of the product and /or (ii) which are provided on the label accompanying the product and/ or(iii) which we have made available to you.
12.6. The warranty does not apply to general wear and tear of the products (or parts thereof) caused by standard use. The warranty also does not apply to defects caused by improper use and unprofessional or inappropriate treatment or to any potential damages incurred as a result thereof. For items sold for a lower price the warranty does not apply to the defects due to which the lower price was agreed upon. For resealed goods, if any, we are not liable for imperfections that correspond to the level of use the product had when delivered to you. Also, we are not liable for any short comings of the pre-used product as long as the imperfection or minor nonconformity was brought to your attention in the product description page or separately by our Customer Service, at the time/before you placed the order.
12.7. Information on the terms and conditions of the Pramra Global warranty, and general instructions for use and maintenance of certain types of items may be provided or made available to you (i) on our Website or (ii) in form of a document or booklet delivered with the product. All products are delivered with an instruction for use manual and a conformity certificate if the applicable law doesn’t require differently. However, some manufacturers of the products we sale may provide such information online, on their Website or in specific online sections from where such information may be accessed.
12.8. Measures in case of defects or non-conformity:
12.8.1. If the product we have delivered to you is defective or non-conforming, you have the rights resulting from our warranty. You have no rights and the provisions in this section (measures in case defects or non-conformity) do not apply if you knew about the defect when placing the order or you (or someone in your area of risk) caused the defect.
12.8.2. If a product we have delivered to you is defective or non-conforming, please inform us as soon as possible within a reasonable time of discovering the defect or non-conformity and return the product to us. In such case, you shall provide us documents supporting your complaint, including (i) the completed return form, the invoice or evidence of payment, and (ii) a written statement or other documents on which you base your claim and the grounds of the complaint, and /or (iii) other documents as requested by the applicable law. We will examine the product accordingly.
12.8.3. You have the right to request repair or replacement of the product, if such request is not unreasonable with regard to the nature of the defect or non-conformity. If we are unable to reasonably offer repair or replacement of the product, we will provide reimbursement to you of the amount paid by you to us for such product. By accepting these Terms of Sale, you expressly agree that under our warranty obligation we may choose to reimburse you the amount paid by you to us for such product and that from a consumer rights perspective a reimbursement is at least as favourable to you as other warranty rights you may otherwise have.
12.8.4. In the event of repair or replacement we will repair or replace and deliver the repaired or replacement product at no additional cost to you. In such case you are not entitled to a reimbursement of the sums paid or a reduction of the purchase price. The same terms and conditions of the original purchase contract apply to such repaired or replaced product. In case of re-occurrence of the same defect on the repaired or replaced product, in addition to any other warranty your right you may have, you may return the product and request reimbursement.
12.8.5. In the event of reimbursement, we will reimburse to you as soon as possible the full amount received from you for such product, as well as any reasonable direct costs you incur in returning the product to us.
12.8.6. We will carry out such reimbursement using bank wire. If not done so already please send us latest at the time of returning the product your personal bank account details (bank name, IBAN, account holder’s name) to which we can provide the reimbursement.
12.8.7. We will reimburse to you any reasonable direct costs you incur for returning the defective or non-conforming product to us. Also, in case of delivery of one / more product(s) to you which were not ordered, we will reimburse you such costs of return.
12.9. If there is no warranty certificate for a given product, the invoice or payment evidence shall serve as warranty certificate. In order to call the warranty if necessary, you are advised to save the warranty certificate, invoice or payment evidence.
13. Exclusion and Limitation of Liability
13.1. Subject to the next section, we in our own capacity and on behalf of our affiliates exclude any liability (whether based on contractor on any other basis) arising out of or in connection with our sale of a product to you to the extent permitted by applicable law.
13.2. We do not seek (and nothing in these Terms of Sale is intended) to exclude or limit liability and any such exclusion or limitation of liability shall not apply to the following cases:
- loss or damage caused by fraud, wilful misconduct or fraudulent misrepresentation;
- liability which under applicable laws of consumer protection or product liability cannot be excluded (however such laws are denominated);
- nor any other liability, which cannot be excluded or limited under applicable law.
13.3. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event”). A Force Majeure Event includes, without limitation, civil commotion, riot, terrorist attack, war, fire, natural disaster, epidemic or pandemic; impossibility to use shipping, aircraft or other means of public or private transport, impossibility to use public or private telecommunication networks; acts, legislation, regulations or restrictions of any government.
13.4. Please note that you must comply with all applicable laws and regulations. We will not be liable for any breach by you of any such laws.
14. Contact, Written Communications, Notices, Questions or Complaints
15.1. Transfer of rights and obligations: The contract between you and us is binding on you and us and our respective successors and assignees. Unless otherwise provided by applicable law, you may not transfer, assign or otherwise dispose of a contract, or any of your rights or obligations arising under it, in particular any payment obligations, without our prior written consent. We may transfer, assign, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract, in which case we are not relieved of responsibility for the performance of our obligation in relation to you, but the transferee enters in such relations as co-debtor.
15.2. Waiver: No waiver by us of any of the provisions of these Terms of Sale or any provisions of a contract will be effective unless it is expressly stated to be a waiver and notified to you in writing.
15.3. Severability: If any court or competent authority decides that any of the provisions of these Terms of Sale or the purchase contract is invalid, unlawful or unenforceable under the applicable law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions shall remain in full force and effect.
15.4. Entire Agreement: The Terms of Sale and any documents (including in electronic form or posted on our Website) referred to in here and any provisions of the purchase contract contain the entire understanding between you and us with respect to your order and the purchase contract. No representation, statement, inducement oral or written, not contained in there shall be binding on either you or us, unless mutually agreed in writing between you and us.
16. Out-of-court complaints and redress mechanisms
In certain countries, you have the possibility to have recourse to an out-of-court complaint and redress mechanism, to which Pramra global is subject. You have to following possibility:
General Consumer Protection applicable for European Union consumers in relation to European Union operators: https://ec.europa.eu/info/policies/consumers/consumer-protection_en
Federal Ministry for Social and Consumer Protection: https://www.sozialministerium.at/
Directorate – General for Competition, Consumer Affairs and Fraud Control: https://www.economie.gouv.fr/dgccrf
Federal Ministry for Food and Agriculture: https://www.bmel.de/EN/Home/home_node.html
Ministry for Economic Development, Directorate-General for market harmonization and Consumer Protection (DGAMTC): https://www.sviluppoeconomico.gov.it/index.php/it/
Spanish Agency for Consumer Affairs, Food Safety and Nutrition (AECOSAN):
17. Choice of Law and Jurisdiction
Version: August / 2020